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Showing posts with the label avaya study

72 % of Indian Consumers Turning to Multi Channel Contact Methods: Avaya Study

Avaya announced the latest findings of the Avaya Asia Pacific Customer Experience Index. The Index revealed continuous preference by Indian consumers for multichannel communications in customer service, with video emerging as a new customer service channel, and mobile (text messages, instant messaging platforms) as well as online (including website chat, video chat, social media) continuing to grow and deliver great customer satisfaction scores.