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Showing posts with the label Contact Management Solution

Steria and APD launch Contact Management Solution, SmartContact, for the Police

Steria and APD Communications have formed a unique partnership to develop a fully integrated, end-to-end contact management solution, SmartContact. The solution boasts to enable a police force to deliver a consistent response to public contact - whether in the control room, at the front desk, via online communications, or in the community. It means that a caller shouldn't have to waste valuable time repeating information that they have already told the police. It will also save the police force time by ensuring they have relevant information when they need it, facilitating a more efficient and targeted response.
The first product release from this new partnership, SmartContact, builds upon Steria's STORM Command and Control solution, the management of emergency and non-emergency call handling and citizen call-backs for enhanced service delivery, which has been joining up the logging of incidents with officer dispatch, resourcing and information on the frontline for many years…