Serco, a services company, has bagged the contract from Punjab State power Corporation Limited (PSPCL), a public sector undertaking responsible for electricity generation and distribution in the state of Punjab. PSPCL has selected Serco to operate and maintain the Centralized Call Centre, Distributed walk-in Customer Relationship Centres & Nodal complaint cum Fault Control Centres. The contract to provide over 550 operational people distributed across 47 different towns of Punjab and centralized control centreat Ludhiana. The initial period of contract is 3 years, further extendable by 2 years.
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