Firstsource’s ‘First Customer Intelligence’ Solution Receives Frost & Sullivan’s 2013 Product Innovation Award
Firstsource Solutions Ltd., a leading Business Process Management (BPM) company, announced today that it is the recipient of Frost & Sullivan’s 2013 North American New Product Innovation Award in Contact Center Outsourcing. The award recognizes Firstsource’s First Customer Intelligence solution that measures customer sentiment, emotions and behavior across an omni-channel environment. Frost & Sullivan presented Firstsource with this award at the “2014 Excellence in Best Practice Awards Gala” in New Orleans, Louisiana.