The Data Driver

Haier Group Overseas Customer Service, a leading company in global white home appliance, has recently adopted Oracle Service Cloud to build a new overseas service managing platform, with an aim to improve Haier’s overseas service and achieve multi-channel interaction with customers.
As the first home appliance company to start using RightNow in APAC, the first phase of this project went live at the end of 2013 in India. Capgemini China facilitates Haier to improve the customer experience and reputation with a multi-channel consolidation including social network monitor and customer care communication as well as crisis management for emergencies with Capegmini India devoting.
With the popularization and development of social media and the internet, over the past several years, there are great changes in how customers are getting information and how they purchase goods, which requires enterprises to establish fast interaction system based on users’ needs.

A study of over 1,000 CIOs and senior IT decision makers by Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, has revealed that the tangled web of applications within international organizations is getting more and more complex, putting strain on the IT department and stunting digital transformation.
According to the study, over the last three years the number of IT decision makers who believe their business has more applications than it needs has increased from just over a third (34 per cent) to nearly half (48 per cent). Just 37 per cent believe the majority of their applications are mission-critical. Nearly three quarters (73 per cent) believe that at least one-fifth of their current applications share similar functionality and should be consolidated, and 57 per cent believe that at least a fifth of their applications should be retired or replaced.

The Board of Directors of CapGemini chaired by Paul Hermelin, convened in Paris on February 19, 2014 to review and authorize the issue of the accounts[1] of Capgemini Group for the year ended December 31, 2013. The key figures are as follows:
After an activity slowdown towards the end of 2012, in 2013 the Group enjoyed, as expected, an improvement in organic growth each quarter to reach +3.9% in Q4. Overall, the Group reports 2013 revenues of €10,092 million, up 0.9% on a like-for-like basis (i.e. at constant Group structure and exchange rates).
Revenues fell 1.7% compared to 2012 published figures (i.e. at current Group structure and exchange rates), due to unfavorable movements in certain currencies, in particular the US dollar, the British pound and the Brazilian real.

Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, today presented the ‘Capgemini Leadership Award for Innovation 2014’ to its global client Bayer Business Services at the NASSCOM Global Leadership Awards held in Mumbai.

The Bayer Group, headquartered in Leverkusen, Germany, is a global enterprise with core competencies in the fields of health care, agriculture and high-tech materials. Bayer Business Services is the global competence center for the IT and Business Services of the Bayer Group. Its focus is on providing services in the core areas of IT infrastructure and applications, procurement and trade services, personnel and management services, as well as finance and accounting. Bayer Business Services is engaged in a strategic partnership with Capgemini to help drive business value and technology leadership for the entire Bayer Group worldwide.

Capgemini announced that Capgemini Norge AS, has signed a major agreement with Statoil ASA, a Fortune 50 global energy company engaged in oil and gas production, headquartered in Norway. The relationship will see Capgemini managing and transforming Statoil’s IT general business applications portfolio to support its plans for international growth and promote a performance based culture. The new agreement, with a potential duration of 10 years, strengthens and supplements the existing partnership between Statoil and Capgemini.

Capgemini and Cloudera have today announced a global partnership. The partnership brings to market the combination of Cloudera’s comprehensive platform for big data management and analytics with Capgemini’s global capabilities and expertise in Business Information Management, to ensure enterprises worldwide can unlock the value of big data.