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Patcham Limited Selects Epicor ERP to Improve Operations and Grow Business

Epicor Software Corporation has announced that Patcham Limited, a leading United Arab Emirates (UAE) manufacturer of specialty additives, has chosen the global enterprise resource planning (ERP) solution Epicor ERP to serve as a catalyst for business growth.

In addition to automating processes and implementing best-practice and process improvements across departments, Epicor ERP will support business expansion for Patcham. Replacing a legacy, home-grown, modular ERP solution with Epicor ERP will allow Patcham to avoid duplication of data and improve data integrity, accuracy, and real-time access by breaking down information silos between departments. This, coupled with the rich reporting features available in Epicor ERP, will enable Patcham employees across departments to make better day-to-day decisions—be it on customer pricing, inventory and production staffing levels, or capital expenditures—that directly impact the bottom line.

Commenting on the decision to select Epicor ERP, Parth Patel, operations manager at Patcham Ltd. said, “From a business point of view, it was essential that the ERP solution has the right industry fit and is flexible enough to cater to the changing market landscape and needs of our business. In parallel, we require the ERP solution to be scalable and integrate easily with our non-UAE offices, while accounting for the local regulations for business in those countries. From a technology standpoint, we want the solution to include the latest programming and database management systems (DBMS) techniques to ensure speed, security, and hardware compatibility with other data capturing mechanisms within our organisation. Finally, from a user perspective, we require the system to be minimally disruptive and easy to use in terms of layout and design. Epicor ERP checks all these boxes, making it a good fit for our business.”

Working with Cork Information Technology, an Epicor partner in the Middle East, over the course of eight months, Parth and his team deployed Epicor ERP at their two facilities in the UAE. With access to modules for sales, customer relationship management (CRM), purchasing, material management, production, accounting, and finance, 20 users across Patcham now rely on Epicor ERP to support critical decision making and ensure the business runs smoothly.

Commenting on the central role that the Epicor ERP solution will play in Patcham’s future business growth, Parth continued, “Since our inception in 1994 we have steadily grown into a leading supplier of specialty additives to customers in the paint and coatings, ink, polyvinyl chloride (PVC), and composites industries. Central to our continued growth is the need to evolve and expand our product line and geographical reach. With the Epicor ERP solution serving as the backbone of our organisation, we finally have a 360-degree view of our business and can better capture, manage, and analyse data. This in turn gives our management team the ability, and more importantly the confidence, to take bold decisions that will determine the growth trajectory of our business.”

“Small- to medium-size manufacturers in the UAE and the Middle East at large, are realising that their legacy, often manual, ERP solutions are inhibiting business growth and putting them at a competitive disadvantage in today’s hyper-competitive market. Epicor ERP has been designed to fit the specific business requirements of manufacturers, is easy to deploy, and offers easily customisable, granular reporting capabilities that are essential for good decision making. By leveraging Epicor ERP, organisations now have the platform they need to ensure that their business is not only fit for growth, but able to grow profitably,” concluded Andy Coussins, senior vice president and head of sales, international region at Epicor.

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