Skip to main content

Role of Technology in Facilities Management

By: Deepak Uppal, Executive Director, Enviro

Facility Management forms a part of the service sector, and it is plagued with issues ranging from Manpower to delivery and quality adherence. The Indian Facilities Management (FM) industry is in the middle of a swift development in end-user industries, which has led to the substantial growth of commercial activities in metropolitan areas such as Delhi/NCR, Mumbai, Hyderabad, Pune, Chennai, and Bengaluru. According to a report, analysts forecast a CAGR of 17.19% for the Indian FM industry, over the next three years. In effect, FM services are steadily gaining popularity among commercial as well as residential clients, driven by modernization and urban development. 

Advancing technology, together with organizational change, is opening opportunities for information technology in facility management. In automating facility management, organizations often look for technology partners. The organizations often lack technical expertise in house, leading to outsourcing or facility management groups becoming cost centers in their own right and charging services back to business units. In facility management staffs need greater project management skills this is where we use SIEMENS building management system. All these newer organizational models result in more intensive use of information technology. It is nearly impossible to charge for services without having some form of technology to collect and manage a variety of information about the facility. For Complaint management we use LATTICE Reflection.

The segment has also imbibed the use of App so as to serve its client’s faster and also to do more with less, The Hr function is catered by HR One, a specialty software. Accounting is done by Oracle, Smart metering, to calculate the consumption of electricity in a house hold we use Crystal. Keeping a track of CRM and customer engagement we use Salesforce..

 The primary driving forces for this growth are changing work culture in organizations and rapidly deployable cloud-based solutions in various industries in the APAC countries, especially India, China, and Japan. 

The rapid revolution of mobile technology has played a dramatic role in the way we operate on a daily basis – both at work and in our personal lives. Smart devices, such as tablets, smartphones and PDAs, have shaped the way in which we interact with one other; providing instant access to an infinite range of news and social channels. The winds of change are blowing in the right direction - the Indian government has announced its 4G policy and is also on a way to make available 5G, technologies that are expected to bridge the last mile and drive mobile broadband, which will swell the segment. 

We do our bit in giving back to mother Earth. We strictly follow a ZERO wastage policy in all our buildings. We recycle water for cooling towers, horticulture. Billing and grievence redressal is catered by the App.

In future, technology will become increasingly important for lifecycle asset management, driving resources more effectively and for investment decisions; that digital connectivity will deliver improved customer service; and that more technology and analytics experts would be needed in FM to embrace developing technology and to make the industry smarter and more productive.


Popular posts from this blog

Cloud Computing powering India’s priority of ‘Digital-first country’

By: Sunil Mahale, India MD and VP, Nutanix
Digital transformation has been recognized as being vital to the growth of our nation. This transformation has enjoyed the unanimous approval and contribution from all stake holders including enterprises, MSMEs, government bodies and citizens. But this level of adoption in a country with a population of over a billion people would need a robust technology base that is capable to collecting and distributing vital data seamlessly.
Digital India envisions creating high speed digital highways, that will impact commerce and create a digital footprint for every individual. Technologies based on mobility, analytics, Internet of things and most importantly, cloud technologies are the building blocks for the digital India missionThere is a growing need to manage huge volumes of data, and making them readily available to public through digital cloud services. Cloud has a pivotal role in enabling this change.
While Data centers have become crucial to th…

RevStart launches its RevItUp Incubation Programme

Underlining its vision of creating a nurturing ecosystem for start-ups to grow in, RevStart, a co-working and incubation centre, has announced the launch of its RevItUp Incubation Programme. The 12-week long programme will be held at RevStart Incubation Centre in Noida from July 1, 2018 onwards. As part of the programme, RevStart will select five high potential start-ups from the ed-tech sector, AI, Consumer Internet, Sustainability, as well as for-profit social impact companies to assist them with developing their business, along with connecting them to global mentors across industries and sectors. In addition, start-ups selected for the programme will receive INR 5 lakh to Rs. 25 lakhs worth of cash and benefits, while RevStart will get an equity stake in the ventures.
The RevItUp Incubation Programme has been created to enhance the founding team’s industry, product, and company building knowledge and capabilities through a world-class curriculum. The programme will focus on tailor…

Insurtech startup Kruzr raises $1.3 Million from Saama Capital and Better Capital

InsurTech startup Kruzr has raised 1.3 Million USD (Rs. 9.5 Cr) for its seed round led by Saama Capital with participation from Better Capital. Kruzr is a preventive motor insurance technology which helps insurance companies personalize policy premiums & improve their risk model by delivering an engaging preventative driving assistant to their customers. Kruzr is founded by Pallav Singh, Ayan, and Jasmeet Singh Sethi.

Kruzr blends the power of voice technology and artificial intelligence in its personal driving assistant that helps drivers minimize mobile distractions, drowsy driving, speeding and external risks like weather and accident-prone zones. In pilots with insurers, Kruzr managed to cut down distracted driving by 80%. Kruzr is working with motor insurance companies in Europe, UK and India to bring its technology to their customers to prevent accidents & improve claims.

“Road accidents cause over 1.3 million deaths globally every year, and motor insurance companies los…