A multi-language online doctor consultation platform announced that the Standards Certification Council has certified the platform under ISO 9001:2015 starting January 2018. With the latest development, DocOnline has become India’s first healthcare start-up to meet the quality standards.
International Organization for Standardization (ISO) 9001:2015 is the most updated standard and focuses on quality management systems and performance. It assists companies in developing a management system that aligns quality with their wider business strategy. This Certification has gained prominence in the times of risk-based thinking and accountability in all organizational processes that helps improve communications, efficiency, and implementation of continuous improvement.
Commenting on gaining the Standards Certification, Mr. Rahul Paith, Chief Operating Officer, DocOnline said, “We are excited to earn certification to ISO 9001:2015 and feel it provides additional assurance to our customers that we are focused on continuous improvement and customer satisfaction.”
For any organization, the road to certification requires time and commitment; and DocOnline went through the process by evaluation of existing procedures and improving them to meet the prescribed standards. DocOnline, backed by a group of international investors has always maintained high quality standards, and the organization only needed to make minor changes to earn the ISO 9001:2015 Certification.
The key staff of DocOnline went through prescribed training to become certified internal auditors. And by doing so, DocOnline was able to conduct internal audits from time to time and maintain the high standards.