Skip to main content

Sitel Appoints Qlik to Power its Big Data Initiative

Qlik, a data analytics company, announced that Sitel is leveraging its platform for Sitel’s Big Data initiative. Qlik will draw data from disparate sources within Sitel and power insights for business end-users through a visual and interactive presentation layer. This will enable both internal and external stakeholders to immediately generate value from insights which were previously hidden across data sources or arrived at several weeks or months later. It will also facilitate more agile business decision-making. Sitel found an ideal match for its requirements in Qlik’s overall value proposition, including its ability of providing scale, access, and rendering ability across a vast set of employees in a core-based licensing deal.

Qlik’s comprehensive data-centric offering that synergizes the entire data output of an organization into actionable insights will benefit Sitel employees. By combining data from various departments such as the global data warehouse, telephony systems, human resources information, and enterprise CRM-driven data, Sitel will be able to extract more value and insights by seeing the whole story in their data. The presentation layer offered by Qlik has recognized built-in Extract, Transform and Load (ETL) capabilities, further facilitating the process of data warehousing from multiple device sources accessed by Sitel employees across the globe.

Commenting on the association, Arnaud de Lacoste, COO & Cofounder Group Acticall / Sitel CMO, Ventures & Innovation said, “We were looking for a BI partner that understood our needs, was willing to sit down with us and work through our requirements, and then present a custom-made solution which resonated with our needs. Qlik met all our criteria perfectly and the total solution was unmatched by anyone else in the business intelligence space.”

Subhendu Mandal – SVP Customer Insights at Sitel said, “We needed a system that holistically met our needs of churning out the most precise information from our Big Data framework while remaining accessible to our employees. Qlik offers the perfect presentation layer in terms of architecture and installation that we had hoped for. Furthermore, the constant interaction, responsiveness, and engagement of senior leaders from both ends resulted in a unique synergy, important for long-term collaborations. We are pleased to have entered into a three-year deal with Qlik.”

Elaborating on the plan-of-action implemented by Qlik, Souma Das, Managing Director, Qlik India, said, “Sitel required a specific BI solution that could handle Big Data, was accessible to the entire enterprise, provided a well-balanced ETL ability, met the internal as well as external business needs, and offered a perfect architectural and installation proposition. Our objective was to provide a flexible and adaptable framework that not only fulfilled these requirements, but could also incorporate future alterations. We are pleased to partner with Sitel and look forward to enabling it to deepen the penetration of its presentation layers.”

Sitel aims to implement Qlik Sense as a standard BI tool across its entire employee base, functions, and sites, spread throughout the world. Using Qlik’s analytics platform, Sitel wants every employee to have access to unique contextual advice in order to make the most informed decisions to bolster business growth and development opportunities.


Popular posts from this blog

Snap Tube can download any video in your regional language

Snap Tube is an Internet Company founded in 2016 with the objective in providing services in the mobile related products and services. Within a span of 18 months, Snap Tube gained lead place in the global market by its satisfactory service to its esteemed consumers. Snap Tube started new feature in India where the user can use the app in his mother tongue, where Snap tube is coming up with the introduction of Indian Regional languages. Namely Hindi, Tamil, Telugu, Bengali, Gujarati, Malayalam, Marathi, Urdu and Kannada.
Snap Tube is now operated and available in more than 100 countries and recognized as trust worthy around the globe. Now there are more than 40 million downloads across the world and everyday more than 10 million users are getting the benefits of the application.
Snap Tube is a tool designed to download videos in a simple, fast, and convenient way from YouTube, Facebook, Twitter, and Instagram. It is a user friendly and with this application user can download the video…

Insurtech startup Kruzr raises $1.3 Million from Saama Capital and Better Capital

InsurTech startup Kruzr has raised 1.3 Million USD (Rs. 9.5 Cr) for its seed round led by Saama Capital with participation from Better Capital. Kruzr is a preventive motor insurance technology which helps insurance companies personalize policy premiums & improve their risk model by delivering an engaging preventative driving assistant to their customers. Kruzr is founded by Pallav Singh, Ayan, and Jasmeet Singh Sethi.

Kruzr blends the power of voice technology and artificial intelligence in its personal driving assistant that helps drivers minimize mobile distractions, drowsy driving, speeding and external risks like weather and accident-prone zones. In pilots with insurers, Kruzr managed to cut down distracted driving by 80%. Kruzr is working with motor insurance companies in Europe, UK and India to bring its technology to their customers to prevent accidents & improve claims.

“Road accidents cause over 1.3 million deaths globally every year, and motor insurance companies los…

Going Beyond the Buzz in 2019-Understanding 'Digital'

By: Chris Pope, Global VP of Innovation, ServiceNow

There are college degrees in computer science and software engineering that feature various different programming languages and methodologies. Looking further, there are technical architecture courses and many extended forms of tuition designed to school us in every aspect of technology you can think of. Yet, despite all these channels of teaching and the many books that have been written to explore our world of technology, we appear to largely fail when it comes to formalising a wider approach to simply ‘teaching digital’.

Understanding digital, the subject, the discipline itself, is a prerequisite if firms are going to actually appreciate where new and emerging technology will have an impact on an organisation.

A responsibility to embrace digital
The consequences of not embracing digital and the process of moving fundamental work operations to new cloud-based, services-driven platforms leads to something of a vicious circle. Firms st…

Best Five Apps to Help You to Keep Your New Year’s Resolutions

Millions of people will declare their resolutions for 2017. Whether you're resolving to lose weight, get fit, pay off your debt, or just be more grateful for the life you've got, it can be notoriously difficult to follow through in the long run. But put technology on your side and give it your best shot. Here are best five apps designed to help you stick with your New Year's resolutions and achieve your goals.