Personiv BPO Leader Acquires Delhi Based John Keells BPO

Personiv, a business process outsourcing company, announced the acquisition of Gurgaon, India- based John Keells BPO, a provider of customer engagement services including multichannel service management, tech support, back office and inbound and outbound voice, adding nearly 500 employees to their 2,000 in four existing global locations. JKBPO is a perfect fit to join Personiv as they continue to grow exponentially as a BPO provider, adding service offerings, employees and operations around the world.

“We look forward to exceeding our goals and fulfilling our shared vision as we add John Keells BPO to our team and enter a new phase in the company’s history,” David Lesniak, CEO, Personiv, said. “Across our outsourcing solutions, from recruiting and creative to back office and customer engagement, our focus on quality, flexible execution and white-glove customer experience remains at the heart of what we do. The addition of the JKBPO team will further our vision of providing people powered outsourcing across the globe.”

JKBPO, located in Gurgaon, currently boasts 500 employees with room to grow to 1,500-plus. This acquisition comes at a time when Personiv is expanding and becoming known as a driving force in the BPO industry. With highly complementary cultures, values and geographic footprints, the two companies are together poised to reach incredible growth, providing excellent opportunities to team members and unique value to their customers.

“By joining Personiv, we look forward to unlocking and scaling endless growth opportunities while continuing to create value for all of our stakeholders – including our clients, customers and most importantly, our team members,” Vishal Bora, EVP, Site Head, Personiv said. “Today marks the next stepping stone toward realizing our shared vision as we join forces to grow as one global team.”

US based Personiv, closed the transaction on September 28, 2017 with the parent company, John Keells Holdings of Sri Lanka, the country’s largest conglomerate of 70 companies, spanning seven industries. Mumbai based mid-market Investment bank, Equirus Capital, acted as the advisor to John Keells BPO.

“We couldn’t be more pleased with the sale of John Keells BPO to Personiv,” Ronnie Peiris, Group Finance Director, John Keells Holdings said. “Personiv’s dedication to excellence and quality and their governance principles make them a perfect fit to carry on the vision created at JKBPO, and we wish them great success as they move forward as a strong leader in the business processing outsourcing industry.”

Ajit Deshmukh, Managing Director & Head of Investment Banking at Equirus said,”This transaction will help Personiv solidify their off-shore delivery base in North India while providing them a fillip to increase this base manifold. The transaction further strengthens Equirus domain strength in cross border M&A transactions.”