Skip to main content

Verint receives 2017 Vendor of the Year Award from Frost & Sullivan Asia Pacific

Verint Systems announced that it received Frost & Sullivan’s 2017 Asia Pacific Customer Contact Optimization Solutions Vendor of the Year Award. This marks the fourth year that Verint has been recognized in the firm’s APAC best practices awards, reinforcing its continued commitment and focus on helping customers achieve their business goals through the use of innovative customer engagement optimization solutions.

The vendor of the year award recognizes Verint’s strong performance in key Frost & Sullivan benchmarking criteria that include revenue and revenue growth, market share and market share growth, portfolio and other key achievements.

In addition, Frost & Sullivan’s latest market share report titled Asia Pacific Contact Center Applications Market—released in June 2017—distinguished Verint’s top leadership positions in several regional and segment categories, including:

·         Contact Center Application Vendor: #1 market share in APAC overall and key countries, such as Australia and India  

·         Workforce Management Vendor: #1 market share in APAC overall and key countries, including India, China, Hong Kong, the Philippines, Singapore and Thailand

·         Quality Monitoring Vendor: #1 market share in APAC overall and key countries, including Australia, China, Hong Kong, India, Indonesia, Malaysia, New Zealand, the Philippines, Singapore, South Korea and Taiwan

Commenting on the achievement Anil Chawla MD Verint India said “Verint’s win of the Frost and Sullivan APAC recognition is in tandem with the evolution of Indian enterprises to adapt analytics as an integral Contact centre technology. Engaging workforce with Actionable Intelligence is the giant leap towards delivering personalized Customer Experience.”

For over a decade now Verint in India has been steering Indian Enterprises to optimize their Customer Experience(CX) strategies, helping Indian Enterprises to sustain and differentiate for the disruptive new age Indian customer.

“We’re pleased to be honored again as a best-in-class provider in Frost & Sullivan’s 2017 Best Practices Awards for customer engagement optimization—as well as recognized for being named the largest contact center vendor in the APAC region for the first time. Our ongoing leadership also continues in the quality monitoring and workforce management solution categories,” says Ady Meretz, president, Verint, Asia Pacific. “These distinctions go hand-in-hand with what we’re seeing in working with our customers: a continuing shift in focus away from an ACD-centric approach to a customer experience-centric approach. This reinforces the attention on the applications around customer and employee analytics across all interaction channels to drive desired customer and business outcomes.”

Held annually, the awards program identifies superior performance by companies in a range of industries in Asia Pacific. Commenting on the awards, Krishna Baidya, head of customer contact research, ICT Practice - Asia Pacific at Frost & Sullivan says, “Verint dominates the customer contact optimization solutions domain with a market share of 40 percent in APAC, leading in the Quality Monitoring and Workforce Management applications segments. The vendor has focused on strengthening its analytics solutions capabilities to meet clients’ needs for proactive customer engagement and enhancing customer loyalty, while also maximizing business revenue.”


Popular posts from this blog

Cloud Computing powering India’s priority of ‘Digital-first country’

By: Sunil Mahale, India MD and VP, Nutanix
Digital transformation has been recognized as being vital to the growth of our nation. This transformation has enjoyed the unanimous approval and contribution from all stake holders including enterprises, MSMEs, government bodies and citizens. But this level of adoption in a country with a population of over a billion people would need a robust technology base that is capable to collecting and distributing vital data seamlessly.
Digital India envisions creating high speed digital highways, that will impact commerce and create a digital footprint for every individual. Technologies based on mobility, analytics, Internet of things and most importantly, cloud technologies are the building blocks for the digital India missionThere is a growing need to manage huge volumes of data, and making them readily available to public through digital cloud services. Cloud has a pivotal role in enabling this change.
While Data centers have become crucial to th…

RevStart launches its RevItUp Incubation Programme

Underlining its vision of creating a nurturing ecosystem for start-ups to grow in, RevStart, a co-working and incubation centre, has announced the launch of its RevItUp Incubation Programme. The 12-week long programme will be held at RevStart Incubation Centre in Noida from July 1, 2018 onwards. As part of the programme, RevStart will select five high potential start-ups from the ed-tech sector, AI, Consumer Internet, Sustainability, as well as for-profit social impact companies to assist them with developing their business, along with connecting them to global mentors across industries and sectors. In addition, start-ups selected for the programme will receive INR 5 lakh to Rs. 25 lakhs worth of cash and benefits, while RevStart will get an equity stake in the ventures.
The RevItUp Incubation Programme has been created to enhance the founding team’s industry, product, and company building knowledge and capabilities through a world-class curriculum. The programme will focus on tailor…

Insurtech startup Kruzr raises $1.3 Million from Saama Capital and Better Capital

InsurTech startup Kruzr has raised 1.3 Million USD (Rs. 9.5 Cr) for its seed round led by Saama Capital with participation from Better Capital. Kruzr is a preventive motor insurance technology which helps insurance companies personalize policy premiums & improve their risk model by delivering an engaging preventative driving assistant to their customers. Kruzr is founded by Pallav Singh, Ayan, and Jasmeet Singh Sethi.

Kruzr blends the power of voice technology and artificial intelligence in its personal driving assistant that helps drivers minimize mobile distractions, drowsy driving, speeding and external risks like weather and accident-prone zones. In pilots with insurers, Kruzr managed to cut down distracted driving by 80%. Kruzr is working with motor insurance companies in Europe, UK and India to bring its technology to their customers to prevent accidents & improve claims.

“Road accidents cause over 1.3 million deaths globally every year, and motor insurance companies los…