Apollo Munich announced the launch of India’s first travel insurance chatbot - ‘Travel Ninja,’ which will enable its customers to secure their trip in an easier and faster way. Travel Ninja is the first chatbot in the Indian travel insurance industry to sell travel insurance policies to its customers.
Travel Ninja, available 24/7 on Apollo Munich’s website and Facebook Messenger, suggests customers the right travel insurance plan and sum insured, creates a policy proposal for them and gives them a payment link; all in just a couple of minutes. During the process, Travel Ninja also offers users the option to view details about features and benefits of all available plans.
Travel Ninja is the only chatbot which enables the end-to-end process of buying a plan as compared to other chatbots in the industry which are mostly limited to addressing customer queries, giving insurance advice and providing insurance quotes. The chatbot has had close to 1500 interactions in just over a month since its inception.
Commenting on the speed and accuracy of the chatbot, Mr. Antony Jacob, Chief Executive officer, Apollo Munich Health Insurance says, “In our journey to uncomplicate health insurance, we at Apollo Munich has always focused on providing easy yet exceptional products and services to our customers. Travel Ninja is designed in a way that will boost our customer service quality by offering both speed and accuracy. Now, if a customer realises they need travel insurance even as they are waiting for their flight at the airport, they will not hesitate before buying a plan, as it would just take them 5 minutes.”
Mr. Jacob further adds, “With Artificial Intelligence (AI) being utilized across industries, we are leveraging the benefits of these technological advances in our processes. Gradually, with the help of Machine Learning, the chatbot will better understand the customer’s intent and behavioral characteristics for being able to offer them a more personalized and helpful experience.”
The icing on the cake is the travel advice Travel Ninja offers its customers after issuing their policy. From the right plug type used in their destination to emergency numbers and information on cost of living, Travel Ninja leaves its customers well-armed with the right information for a memorable travel experience.