Digital payments and financial inclusion is now reaching to completely new segments of the society. With a significant increase in the adoption, it is vital to educate the users on how secure it is, answer their apprehensions and also highlight how to safeguard themselves from unscrupulous elements.
As a large payments company, Paytm’s servers and infrastructure are closely monitored by in-house security experts. They have round the clock multi-layered security protocol including IDP (Intrusion Detection and Protection) Layer over all our NOC's. Furthermore, they’ve been using bulletproof WAF's to protect our traffic injection. They also have multi-geography 24X7 SOC which constantly monitors the unique challenges that may occur in India.
Paytm systems are secure to the extent that even with a username and password it is not possible to login anyone's account owing to the multi-layered protection of OTP and device signature, which is also required for logging into the account.
Paytm continuously educates its existing and prospective users to not share their details with anyone over the phone. All these messages are reiterated through all communication channels to their users.
With regards to the same, I can connect you with Mr Deepak Abbot, Sr, Vice President, Paytm,who would be able to provide more details on the same.