Electronic Govt Authority (EGA) of Ras Al Khaimah Relies on Veeam to Deliver Always-On Availability

Veeam Software announced that the Electronic Government Authority (EGA) of Ras Al Khaimah, has deployed Veeam Availability Suite to meet its business requirements with respect to high availability, multiple levels of cost savings and rapid Return on Investment (ROI). The Veeam solution delivers 99.97% availability, recovers mission-critical virtual application servers in shorter timelines, has significantly reduced licence costs and delivered 30% ROI in the first year and its simplified management has enabled significant man hour savings. 

The Electronic Government Authority (EGA) of Ras Al Khaimah, one of seven emirates of the United Arab Emirates, was established in 2004 to transform Ras Al Khaimah to an online community, through the application of the latest technologies and integrated solutions. EGA provides centralized IT services to the government entities in Ras Al Khaimah in the following areas: technical project management, technical services management, training programs, and e-services.

In line with its mission to implement integrated solutions using cutting-edge technologies EGA began heavily virtualizing its IT environment. However the earlier backup solution was not designed for a virtual environment. “With complete virtual infrastructure and mission-critical applications – representing 95 percent overall virtualization – we identified a shortcoming that needed to be urgently addressed,” said Ms. Alia Al Kindy, Manager IT Services, EGA.

After carefully evaluating the market, including its incumbent provider, EGA found that the comprehensive set of capabilities offered by Veeam Availability Suite met the requirements for the virtualized environment.

“Veeam stood out from both technical and support perspectives. Veeam Availability Suite was easy to deploy, manage and offered rich reporting tools. We are able to retrieve and restore data that users request very easily within short timeframes,” said Ms. Al Kindy.

Veeam provided EGA with multiple levels of cost savings, rapid ROI, and simplified management as well as greater visibility and lower man-power requirements. With Veeam solution allowing EGA to reassign resources to tasks that drive business productivity, the implementation has been a big success.

“Veeam has given us the confidence and ability to drive efficiency, productivity, resource and time conservation and most importantly, customer satisfaction,” concluded Ms. Al Kindy.