BMC IT Service Management Business Accelerates in First Half Fiscal 2016

BMC announced strong financial growth, increased industry recognition and customer adoption across its IT service management (ITSM) portfolio in the first half of its fiscal year 2016. Businesses are adopting digital technologies to enable faster decision-making, collaborative workplaces, connected products and systems, and global enterprises, which has fueled sustained growth for BMC.

Commenting on BMC’s ITSM solutions, the BMW Group stated, “Delivering the ultimate driving experience to our end customers begins with enabling BMW and Mini dealers with the right service, parts and vehicles just in time to meet market demand. By switching to BMC’s powerful Remedy on Demand solution as well as deploying MyIT, we deliver an enhanced support experience to our BMW and MINI Dealer organization for all Car-Services & Sales related requests while simultaneously reducing our operational cost and increasing dealer and customer satisfaction.”

Securitas Direct was looking to upgrade its ServiceNow ITSM installation with a feature-rich, flexible alternative and chose BMC’s Remedy OnDemand solution. It then expanded the scope of the project with the addition of MyIT and ADDM solutions. “When looking to BMC for our ITSM needs, one of the key drivers was our desire to increase the percent of self-service requests among our employee base in seven countries,” said C├ęsar Romo, production manager at Securitas Direct. “I’m happy to report that after the deployment of MyIT, we saw a 30 percent increase in the use of self-service for incident management and 50 percent for request management in the first few weeks alone. BMC delivered an enterprise-scale service management platform that is modern, simple and powerful – it was just what we needed.”

BMC brought several new product innovations to market including HR Case Management, a solution that enables companies to standardize and automate HR workflows and improve engagement by offering anytime, anywhere access to HR services. This solution has more than 20 customers in production and BMC recently signed its first annual HR Case Management subscription of greater than $1M. In May, BMC introduced an all-new Remedy 9 service management platform that enables the workforce to increase productivity and helps IT manage increasingly complex systems.

BMC also received industry recognition from Gartner. BMC is positioned as a Leader by Gartner Inc. for the second consecutive year in the 2015 Magic Quadrant for IT Service Support Management Tools (ITSSM) and is positioned furthest along the completeness of vision axis in this year’s report.1 In Gartner’s 2015 Critical Capabilities for IT Service Support Management Tools, BMC Remedy ITSM Suite v 8.1.02 received the highest scores in three out of four use cases: intermediate-maturity infrastructure and operations (I&O), high-maturity I&O, and digital workplace ITSSM use cases.

Additionally, in its SWOT Assessment: BMC Remedy v9, analyst firm Ovum stated, “BMC Remedy 9 offers one of the best user interfaces of any ITSM solution currently on the market; the interface is clean and intuitive and helps deliver a positive user experience.”

“BMC is at an exciting juncture as we recently introduced our company’s digital enterprise strategy. The evolving digital era offers great opportunity for BMC and the ITSM business,” said Gavin Selkirk, President, APAC, BMC. “Our strong financial growth, increased industry recognition and accelerated customer adoption is a testimony to our continuous efforts to deliver differentiated solutions that today’s IT professionals demand. It is encouraging to see our digital transformation strategy helping our customers to manager their digital transformation.”