BMC unveiled two new solutions for the digital workplace – MyIT Service Broker and HR Case Management. These solutions support BMC’s Digital Enterprise Management strategy, which is designed to make digital business fast and seamless, and optimized for every environment from mainframe to mobile to cloud.
BMC’s MyIT Service Broker and HR Case Management solutions help companies streamline operations and improve employee productivity by making it easier for companies to rapidly deploy and offer their employees access to traditional and digital IT services including third party applications, business services and now also HR services such as benefit changes and payroll inquiries.
“The modern mobile workforce expects anytime, anywhere access to the services they need to do their work,” said Robin Purohit president of the Service Support business at BMC. “These two BMC innovations help enterprises transform how people get work done while achieving breakthroughs in productivity of IT and operations functions like HR. Our Digital Workforce solutions build on the tremendous momentum we have seen with MyIT and Remedy 9 as core components of BMC's Digital Enterprise Management strategy.”
MyIT Service Broker
Shadow IT, often caused by increasing catalog sprawl, is a major issue for most enterprises. More than 80 percent of employees use unapproved SaaS applications to do their jobs, according to a Frost & Sullivan report.
The MyIT Service Broker solution addresses both catalog sprawl and shadow IT by enabling companies to aggregate, manage, deliver, and track hardware, software, and services in a unified service app story to offer employees a streamlined procurement process for IT-approved products and services. Employees access the system through their PCs, smartphones and other mobile devices, where they can use the online catalog to order computers and other hardware, download BMC and other third-party software, and secure cloud and on-premises services.