Skip to main content

Amazon launches Virtual Customer Service In India

In line with its vision of building Amazon as the best place to work, Amazon today announced the launch of Virtual Customer Service (VCS) model. Virtual Customer Service is an initiative launched with the aim of creating cost efficient employment prospects for qualified and skilled candidates seeking the more flexible ‘Work From Home’ opportunities. 

With this initiative Amazon is reaching out to a wider talent pool to ensure a high rate of diversity while also roping in talent who might not be able to physically attend regular office due to varied reasons. VCS has currently been launched in Hyderabad, Pune, Coimbatore and Noida and is hiring for entry level job opportunities along with opportunities for Team managers and Group Managers in these cities.

Talking on the launch of the VCS initiative, Priti R, Director Talent Acquisition APAC, Amazon said, “We are an employer of choice, because of our relentless focus on employees. As an employee friendly company, we believe in opening up comfortable channels of employment to people and VCS is an opportunity for those who are unable to come to office every day due to personal reasons but are passionate about their work. We hope that this initiative will help many people resume their career and find an earning with the comfort of being at home.”

Selected Customer Service Associates will receive training on system usage and care like logging into VPN, laptop & equipment care, Quarantine, software updation, Do’s and Don’ts and regular trainings on new products or features launched to support customer service.

With this initiative Amazon aims to provide and enhance an effortless, rapid, and proficient support experience to customers. The Virtual Customer Service would help reduce customer effort, make it simpler to detect & quickly escalate problems apart from anticipating customers’ needs and educating them on relevant products, programs and services offered by Amazon.in.

Popular posts from this blog

Cloud Computing powering India’s priority of ‘Digital-first country’

By: Sunil Mahale, India MD and VP, Nutanix
Digital transformation has been recognized as being vital to the growth of our nation. This transformation has enjoyed the unanimous approval and contribution from all stake holders including enterprises, MSMEs, government bodies and citizens. But this level of adoption in a country with a population of over a billion people would need a robust technology base that is capable to collecting and distributing vital data seamlessly.
Digital India envisions creating high speed digital highways, that will impact commerce and create a digital footprint for every individual. Technologies based on mobility, analytics, Internet of things and most importantly, cloud technologies are the building blocks for the digital India missionThere is a growing need to manage huge volumes of data, and making them readily available to public through digital cloud services. Cloud has a pivotal role in enabling this change.
While Data centers have become crucial to th…

Semalt Expert Tells The Reasons Qualitative SEO Services Are Not Cheap

Just like the internet, Search Engine Optimization is constantly changing. Also, it's becoming more difficult to perform a good SEO as soon as Google is continuously improving the algorithm of ranking websites. SEO becomes more complicated so you should expect to pay more for hiring SEO specialists or agencies.
The leading Customer Success Manager of Semalt, Igor Gamanenko explains what factors force SEO services cost increase.
SEO Expertise
SEO has been undergoing the crucial changes and updates over the last 10 years. In the early days of SEO, Google only was caring about the technical aspect of your website, links and keyword metadata to rate you higher. The rating guidelines were quite easy: all you had to do was using some keywords in your metadata and more links than your competitors. This was enough to give you a higher ranking in search engines.
Today, the game has completely changed. Through semantics, Google has a better understanding of internet searches, so it can judg…

RevStart launches its RevItUp Incubation Programme

Underlining its vision of creating a nurturing ecosystem for start-ups to grow in, RevStart, a co-working and incubation centre, has announced the launch of its RevItUp Incubation Programme. The 12-week long programme will be held at RevStart Incubation Centre in Noida from July 1, 2018 onwards. As part of the programme, RevStart will select five high potential start-ups from the ed-tech sector, AI, Consumer Internet, Sustainability, as well as for-profit social impact companies to assist them with developing their business, along with connecting them to global mentors across industries and sectors. In addition, start-ups selected for the programme will receive INR 5 lakh to Rs. 25 lakhs worth of cash and benefits, while RevStart will get an equity stake in the ventures.
The RevItUp Incubation Programme has been created to enhance the founding team’s industry, product, and company building knowledge and capabilities through a world-class curriculum. The programme will focus on tailor…